Transforming complex digital workplace programme for FTSE 100 energy company

Key challenges
  • > Need to transform costly, complex device refresh programme

  • > Transitioning apps and data to the cloud for over 65,000 devices across 400 sites across 50 countries

  • > Global complexity with localised challenges, such as language and licensing laws

  • > Legal approval for cloud solution not granted in certain countries 

Key outcomes
  • > Staff able to order new devices with single click from company portal

  • > Eliminated need for costly refresh programmes

  • > Secure and easy access to apps and data for staff

  • > Managed transition, technical solutions and AGILE delivery coaching

  • > Greater control over budget by defining users eligible for device refresh


The challenge

> Our client's traditional device refresh programme was required every 5-6 years, driven by hardware and software End of Service Life (EOSL). This project typically cost $250m, drawn from central IT Capital Expenditure.

> The device refresh programme involved transitioning over 4000 apps as well as huge amounts of data to the cloud for over 65,000 devices across 400 sites across 50 countries.

> There were also complex localised challenges, such as language, data privacy, licensing and procurement issues. For example, legal approval for cloud hosted OneDrive 4 Business wasn't granted in certain countries.

> Plus, there was need to transform the programme itself to reduce costs and to provide staff with a simplified device purchasing journey.


How we helped

> DMW led the project by successfully leading two critical programme teams.


> The first of these was the Technical Delivery Team, which comprised of architecture, build, infrastructure, app remediation, change and communications functions.


> We then managed the global Eligibility & Deployment Team, who were responsible for deploying 65,000 devices in 400 sites across 50 countries.


> We also provided agile delivery coaching, programme delivery assurance and took the lead on delivering reporting and data analytics.


The results

> Our workplace transformation team not only led and delivered the complex, global refresh programme, but also redefined the overall strategy for their refresh programme in order to save money and simplify the process for those ordering new tech.

> Staff are now able to order new devices with a single click from the central portal and have consistent, seamless, secure access to apps and data independent of device & network connectivity.

> The need for a company-wide refresh programme is eliminated as costs are transferred to business OpEx, allowing the business greater control over budget by defining locally the users eligible for device refresh.