IT Operations Transition and Transformation

QBE, one of the world’s leading insurers, was undertaking a significant IT transition and transformation programme covering European Operations. DMW fulfilled key client-side roles in the re-procurement and subsequent delivery of their outsourcing arrangements. The programme included a competitive process to procure, transition and transform legacy IT infrastructure and operations services.

DMW worked alongside the QBE team to help manage and deliver critical phases of the multi-year programme which included:

  • Sourcing: RFP development, service definition, requirements definition (covering both service management and architecture), expert guidance on the overall procurement process
  • Transition: Operating model design, knowledge transfer, service management, operational and disaster recovery readiness
  • Transformation: Data centre migration and decommission, cloud services, cyber-security, workplace transformation, re-platforming of legacy infrastructure and operating systems