Providing a real-time data solution for a large government department

Key challenges
  • > Inefficient, unscalable analytics system

  • > Customer experience affected by slow process

  • > Internal lack of expertise on best solution

  • > Lack of trust from citizens

Key outcomes
  • > Real-time data access

  • > Accelerated decision making

  • > Improved citizen experience

  • > Launch services faster than ever before

  • > Seamless handover


The challenge

> A large government department has a vision that putting data at the heart of its decision-making will transform it’s customer service, increase operational efficiency and inspire citizen trust.

> A proof of concept data and analytics platform was stood up to support this journey. However, it wasn’t architected to be scalable and was struggling to keep up with the demand from the organisation.

> The client’s IT team didn’t have the expertise to manage themselves out of a failing platform and onto a cutting-edge cloud-based platform.


How we helped

> DMW conducted an architecture review of the current platform and concluded it was not fit for purpose or worth investing in further to try and fix it.

> We gathered user requirements and built an architecture for a best-in-class, future-proof big data platform in Amazon Web Services (Amazon's cloud platform service, AWS).

> We then built a migration plan to move from the current state to the future platform. This included designing and implementing a new operating model and the resulting change management activities required to rollout the transformation.

> Our expert and pragmatic consultants integrated with the government team, taking key project management, architecture and hands-on roles to help deliver the migration.

> The exit plan for DMW included knowledge transfer to civil servants during the engagement to support internal capability development into the future.


The results

> Government employees now have access to data in almost real-time rather than data that is two days old. This helps accelerate decision making and improve citizens’ experience.

> The new data governance principles instilled in the team by DMW will ensure the department inspires citizens trust so they can be sure the department are handling their data correctly and securely.

> They now have a more open and innovative culture, and by taking advantage of the rapid prototyping available in the cloud, they are able to experiment and launch services faster than ever before.