Topics: Data, Business Transformation, Cloud, Public Sector
> Limited scalability of DataWorks platform
> Greater insight into data required
> New customer support processes required
> Amalgamation of different data sources
> Defined step changes to deliver the vision
> Reduction in failure demand for customers
> Complex models unlocked greater insight
> Faster cycle-time of reviewing analysis
The challenge
> The client's existing DataWorks platform and processes offered limited scalability to meet future demand. They needed to unlock greater insight from the data to inform service design and provide higher-value analytical services.
> The organisation required more customer-focussed support processes to be put in place and a variety of different data sources needed bringing together.
How we helped
> We produced a vision statement and target operating model to transform the data and analytics services provided by DataWorks.
> To enable the change in capabilities required, we developed high level processes, role descriptions and tooling designs. We produced and managed an implementation plan to deliver the changes.
> We also developed a new organisation model to support the shift to cloud-based services.
The results
> We successfully identified and defined the step changes required in all domains to deliver the vision.
> The reliability of the platform improved and the services provided to customers increased, leading to a reduction in failure demand. This included incidents relating to outages and queries around account set-up.
> New data tooling has enabled more complex analysis models to be implemented, unlocking greater insights.
> This resulted in a faster cycle-time of reviewing analysis provided by DataWorks, recommending changes and deployment of those changes to the digital service.
The DMW Group Ltd.
Company No. 02387340
ISO 27001 certified by BSI under certificate 621783