Service Management

The cost of operating an IT solution will typically exceed its development costs over a 5 year period.  In today’s climate therefore it’s more important than ever that IT services are delivered effectively and efficiently.
DMW can help you to achieve this by bringing together an all too rare combination of people skills, technical knowledge and analytical ability.  Our advice is grounded in practical experience, but backed-up by formal ITIL qualifications. This ensures our clients receive realistic advice which is tailored to their current environment.
Our recent experience in this area ranges includes:

• Delivery of a consistent global support model and service-oriented system management tools for a global oil company
• Troubleshooting outsourced service management arrangements for a major government department
• Implementing effective incident, change and configuration management capabilities for a global investment bank
• Developing a service catalogue and new operating model to improve the efficiency of data centre operations for a government organisation
• Diagnosing and resolving support problems in a major media company’s broadcast-critical operational infrastructure, and developing a business case for further improvement in service management capabilities

No two customers are the same and you wouldn’t expect us to adopt the same approach.  What you can expect from DMW though is rapid analysis and diagnosis, a pragmatic and flexible approach and strong delivery skills, focused on the benefits you want to achieve.  Why not see what we can do to improve your IT services?